Call (07) 4743 2406

38 West Street, Mount Isa, QLD, Australia 4825

Worn Out West Returns Policy

We hope you're happy with purchases however we understand that buying online can be tricky! We do not offer refunds but will exchange or credit on products that are not what you thought they were, as long as they meet our as-new conditions.  Please see below.

As-New Condition

Tags attached

In original packaging

Items are unwashed

Items are unworn

Items that have been embroidered or printed on are not able to be returned or exchanged.

Boots

  • Boots must have soles that are unscratched (please wear them on carpet when you're making sure they fit correctly!)
  • Boots must be in as-new condition with no marks or stretching
     

Exchange

To organise an exchange on a product purchased from us online, you must contact customer service at hello@wornoutwest.com.au or (07) 4743 2406 within 14 days of receiving your item.  We will provide you with our Exchange Form and this is to be returned with the item and proof of purchase to: 

Online Customer Service

Worn Out West

38 West St

Mount Isa, QLD 4825

Australia

A replacement item will not be sent until we have received the item and deemed it to be in As-new Condition as stated above.

If you have any problems, or wish to discuss this further please feel free to contact us at:

Phone: (07) 4743 2406

Email:  hello@wornoutwest.com.au

For your peace of mind, we recommend that you send your package via an insured method (we recommend Registered Post by Australia Post).

 

Credit

If you wish to return a product purchased from the online store and you don’t want to exchange it, we can offer you a credit voucher to the value of the product only, as per the proof of purchase.  We will not credit the cost of postage. This is to be covered at the customer’s expense.